FREQUENTLY ASKED QUESTIONS
HOW MUCH DOES IT COST TO RESTORE MY PHOTO?
The cost of photo restoration will depend on the severity of damage and time required to fix it. Small repairs may take less than an hour but larger more complicated restorations may take many hours. We can only make a judgement once we have inspected the image. A full quotation will be sent to you by email. For more information on price please refer to the price guide, find out more.
WHAT IS THE SAFEST WAY TO SEND YOU MY PHOTO?
The safest way to send us your photo is not to send it at all but to have a scan made and then email that file to us. Alternatively you could put the scanned photo file onto a C.D. and post that to us. If you do decide to send us your original photo then please use a courier service such as 'Courier Post' to ensure it arrives safe and sound.
HOW LONG WILL IT TAKE TO RESTORE MY PHOTO?
We will normally have your order processed in 3-5 working days. A proof of the restored photo will be emailed to you, for your approval before we go ahead and print your photo. Delivery will be by courier service once payment has been received.
HOW CAN I PAY?
If you are in New Zealand then kia-ora my friend, you can use online banking to make a direct credit to our account.
Pixelbox ltd. 38-9007 0854173-00.
PixelFIX.co.nz trades under the name of PixelBOX and all payments are to be made payable to PixelBOX.
You can also pay using your Visa or Mastercard Credit Card online through our secure Paymate connection. There is a 3.5% surcharge for credit card transactions. Paymate is processed through a securely encrypted web page.
WHAT ARE THE SCANNING REQUIREMENTS?
That will largely depend on the size of print you have and the size of print you would like us to make for you. If your photo is very small or very large then contact me for custom scanning settings.
General settings for a 6x4 image:
600 dpi resolution full colour RGB (even for black & white photos)
Maximum quality JPEG setting.
This should result in file that is about 6-7MB in size.
We can print quite large from this size of scanned photo, if required. If your original photo is smaller or larger than 6" x 4" then file size will vary accordingly, so will the final print size.